days without a job

I facebooked and twittered (notice how these have become a verb, just like googled) about this, earlier in the week. You know how when you call, oh, for example, Wells Fargo Mortgage, they make you enter your account number and other relevant stuff. I’m always initially impressed by this (note the use of the word initially), because I think it’s to save the reps time as well as my time. Like when they pick up my call they’ll have the info right up on their screen, we’ll be done with the niceties and can get right to work, right? WRONG.

The first the rep says when they come on, is “Can I have your account number?” What the dilly? Didn’t I just punch in a zillion items of information, followed by annoying recorded voices that guided me through automated hell. And then when I FINALLY get to a human, I’ve got to give them the frikkin info again?

ARGH. Sooooo many companies do that. Can anyone tell me why?